Data Doctors

Very knowledgeable and was great at explaining everything to me so I could understand. I appreciate his fantastic customer service and work done on my computer

Great experience! They really know what they’re doing. Very professional. I would recommend them for all computer problems!

TL;DR I had my fans replaced for $299 and I think at most it was worth $200. Corporate office and stores are not on the same page regarding policy or pricing.

Had my fans replaced on an Alienware laptop. Initial eval fee $59, fans $35, labor $90. All that seemed pretty fair. But the 1 year of “complimentary service” that they FORCE you into and do not explicitly explain at any point seems to costs another $60 and will auto renew for $20 a month unless you explicitly tell them to cancel it, AND you can’t opt out of it until the month before it’s set to renew, meaning hopefully you remember a year from now to cancel it. I’m blown away by how corrupt this policy is, and the actual store you’re working with can’t do anything about it because, “it’s at the corporate level.” EDIT: I called to get a better understanding of my bill, as I had charges for $59 (initial eval) and after picking up the laptop today, two more of $38 (fans) and a final for $239. Basically what I was told is any service you bring it in for that’s less than $299 will ultimately cost the $299, which includes this 1 year of service you cannot opt out of. I believe it should be made clear when you walk in that $299 is 99% of the time the least you can pay for anything that needs to be done. Apparently corporate implemented this policy 2 years ago and I’m a bit shocked more people aren’t complaining about the fact that you can’t opt out, and it seems to be an excuse to inflate the price of anything you’d need done regardless of if it’s worth $299 all said and done. I know Alienware fans, particularly on my model aren’t easy to replace, but I think $200 is the very most I’d say is worth the work they did including the fans. I changed to 2 stars because the actual work was good (fans work) and service at the store was good. It’s the corporate policy that seems corrupt to me. EDIT 2: Corporate office called immediately after review was posted. They negated both of the main things the store told me: that anything less than $299 will likely be $299 and that you CAN turn off auto renew on the 1-year service coverage they force you into. Not changing my review as I stand by the work they did being AT MOST worth $200 and the conflicting info and invoicing format are both very confusing.