Electrical District No. 3

I’ve had to call a total of 4 times since 2021. Each time has been over an hour wait on the phone, even when calling early.

The current issue is their new supposed system. They say you have to reregister your account for auto pay after they move it to the new system. I did exactly that, and still, it is not working. My online portal still says it’s on auto pay (after setting up long before and after the system transition). The payment did not process for May, they kicked me off of my Budget plan (equal payments based on annual usage) and are in the process of disconnecting.

All payments processed on the old system on time since 2021 when we opened the account. Now the new system does not work, and THEY DO NOT ANSWER THEIR DAMN PHONES!!!! WTH, I guess this is how it is for monopolies. PAY PAY PAY AND ZERO CUSTOMER SERVICE AND NO ACCOUNTABILITY! This is what our country is coming to – complete non-caring INCOMPETENCE for all orgs including our gov’t are not being held accountable.

In fairness, their rates are fair vs. SRP and APS in Phoenix metro area, so at least there is that – but geesh; answer your phones when you change your only system platform for customer service for basic resolutions. Unacceptable!!
Just TERRIBLE!!! Perhaps the Citizens of Maricopa should start a petition and/or class action lawsuit against this horrible company??

If I could give them zero stars I would. They actually deserve negative stars. Worst customer service I have ever experienced. And no ever answers the phone. I have been trying to call all MONTH to cancel service when I move. I’ve been on hold for 40 minutes- where are all your employees?! ANSWER THE PHONE. This is unacceptable.