Jiffy Lube

My first time here, I was a bit skeptical about the service when I was greeted by one of the slowest moving and unenthusiastic greeters I’ve ever experienced but I was In & Out in about 20 mins. The servicing Tech explained everything that was done and honored my $26 off coupon. Turned out to be a good experience.

I went to Jiffy Lube on Friday the January 1st in the afternoon. to get a help with an oil link and Unfortunately, the manager, Patrick, was extremely rude I have never seen anybody in his position so disrespectful. Not only is he rude to customers he rude to his team and that’s ridiculous. I recently had an oil change and for someone reason oil was leaking. I was too scared to drive back to where the service was rendered. So I came to jiffy lube as I have used them for years. He was so dismissive when I tried to explain the issue and cut me off in mid conversation. I sat there 45 minutes and no service was done. He went from 135.00-215.00 for an oil change. I stated that I had just had the oil change 3 days ago. Can you catch the oil and replace the plug? His answer was I can back it out and you can have it towed away. I said why would I have it towed and I drove it here no answer he walked out. Went out the back door and never came back. After 35 minutes he sent a co worker in to tell me to pretty much pay what he’s asking for or leave. So as I m approaching seeking other options to not pay that much his refusal to acknowledge the questions and talking to a co worker about the situations was just rude. I asked him what was wrong with him he was complaining how there never open on new year and he was extremely angry. Still not working with me for a safe option even after I expressed my concern to travel back to casa grande with an oil leak. He refused to help me. Then I told him professionally just how rude he was and how unsafe his temper made me feel. I didn’t trust that he wouldn’t do something to my vehicle out of anger. I walked away and a co worker opened the door and say to me thank you. That was even more heartbreaking because that let me know that he’s mistreating those guys and I want to know how many reviews and complaints do you need to do something. If you don’t do something then Your placing your customers and employees in an unsafe environment of mental and emotional abuse. It’s an hostile work environment. It’s actually heartbreaking to see. The other two young men were gracious and willing to help me and he kept telling them no and not to.